Industrial IT that
never stops working.
Managed IT, operational technology, and remote connectivity for mining, oil and gas, construction, and heavy industry across Queensland and beyond.
On-site engineers in the Bowen Basin. 24/7 industrial NOC. Powered by SmileFlow.
Mining and industrial IT is not the same as office IT.
Remote sites, hazardous environments, safety-critical systems, and the convergence of IT and operational technology demand a fundamentally different approach. Generic MSPs do not understand the stakes.
When your network goes down at a mine site, it is not an inconvenience. It is a safety risk, a production halt, and a cost measured in thousands per hour.
Safety-Critical
Downtime is not just costly, it is dangerous
Remote Locations
Beyond the reach of traditional telecoms
IT + OT Convergence
Physical systems meet digital infrastructure
24/7 Operations
Mines do not stop for business hours
Built for the harshest environments.
From the Bowen Basin to offshore platforms, our industrial capabilities cover every layer of technology your operation depends on.
Industrial Managed Services
End-to-end managed IT for mine sites, processing plants, and remote operations. 24/7 monitoring through our dedicated industrial NOC with safety-aware escalation protocols.
Operational Technology (OT)
Bridging the gap between physical operations and digital systems. We monitor and manage the hardware and software that controls industrial processes, from drilling operations to pipeline integrity.
Starlink and Remote Connectivity
High-speed, low-latency satellite internet for sites beyond the reach of traditional infrastructure. Authorised Starlink installation and management across Queensland.
Network Architecture
Purpose-built network design for harsh environments. Rajant Kinetic Mesh for mobile and self-healing networks, Cambium for scalable wireless broadband, Peplink for bonded multi-WAN resilience.
Long-Range Communications
Extended operational reach through industrial-grade long-range communication solutions. LoRa-WAN, point-to-point wireless, and hybrid connectivity for geographically dispersed sites.
Industrial Cybersecurity
ISO 27001 certified. Essential Eight compliance. OT-specific security including access control, intrusion detection, perimeter monitoring, and team awareness training.
Turnkey Solutions
GPS tracking, fire alert systems, trailer lighting, speed tracking, and environmental monitoring. Complete operational technology packages deployed and managed end-to-end.
Security and Surveillance
CCTV, perimeter fencing integration, controlled access systems, and remote monitoring for asset protection across dispersed industrial sites.
Boots on the ground in the Bowen Basin.
Remote support only goes so far when you are 800 kilometres from Brisbane. That is why we are building a dedicated local team in the Bowen Basin with a Mackay office, a fleet of service vehicles, and engineers who know your sites.
We mandate a minimum of three days per fortnight of on-site presence for our mine clients, because the best IT support is the kind that is already there when you need it.
Our Industrial Delivery Model
Mackay Office
Local base in the heart of the Bowen Basin coal fields
Service Fleet
Equipped vehicles for rapid deployment to any site
Dedicated Team
Field engineers, industrial NOC operators, and project managers
24/7 Industrial NOC
Round-the-clock monitoring with safety-critical escalation
On-Site Commitment
Minimum 3 days per fortnight, embedded in your operation
The technology behind unbreakable connectivity.
We partner with the world's leading industrial networking vendors to design solutions that work where nothing else will.
Rajant
Mesh NetworkingKinetic Mesh networking. Self-healing, peer-to-peer, zero single points of failure. 100% network resilience for mobile and dynamic mine environments.
Cambium
Wireless BroadbandScalable wireless broadband for remote sites. Secure, high-capacity connectivity that extends your operational reach across vast distances.
Cisco
Enterprise InfrastructureIndustrial-grade outdoor wireless access points and backhaul designed for extreme conditions. Enterprise reliability in the harshest environments.
Peplink
Bonded ConnectivitySpeedFusion bonding technology. Combines cellular, satellite, and wired connections into a single unbreakable link for mission-critical operations.
Starlink
Satellite InternetHigh-speed, low-latency satellite internet. Ideal for remote areas where terrestrial connectivity is impossible or unreliable.
Ubiquiti
Scalable NetworkingHigh-performance networking at scale. Cost-effective, reliable, and proven across hundreds of industrial deployments.
Where we operate.
Coal Mining
Open-cut and underground operations across the Bowen Basin and beyond
Gold and Minerals
Processing plants, exploration camps, and extraction operations
Oil and Gas
Drilling operations, pipeline monitoring, and offshore platforms
Construction
Major infrastructure projects, temporary site connectivity, and fleet tracking
Manufacturing
Factory automation, process control, and predictive maintenance
Maritime
Vessel connectivity, port operations, and cargo management systems
The same SmileFlow engine. Tailored for industry.
Smile Industrial runs on the same AI-powered operating system as our core business, with industrial-specific runbooks, safety-aware escalation, and OT monitoring built in.
Let's talk about your site.
Whether you need connectivity for a new mine, OT monitoring for an existing operation, or a full managed services partnership, our industrial team is ready.